We have closed our warehouse for 2015. Any orders will be shipped after 4 January 2016.
Shipping of product is undertaken by Australia Post or Toll Ipec who have a long standing relationship with Father Christmas and have been found to be reliable and efficient. Father Christmas does not surcharge freight – we charge the cost quoted by the carrier and no extra. Freight is calculated based on parcel size and postcode.
Once payment is received we will endeavour to despatch your order within 48 hours. If there is any delay in despatching your order we will contact you via e-mail to advise of the status of your order.
Freight and Postage
Where possible deliveries will be made through Australia Post services. The delivery fee will be calculated when you place your order online. Your order is despatched from our warehouse at Logan (Qld).
Australia Post imposes size limits on parcels they deliver so if the product is too large it will be shipped by Toll Ipec. Where the item is too large for Australia Post you will not be given the option of selecting Australia Post in the checkout. When the item is shipped you will receive an email from Australia Post with the consignment number and a link that will allow you to track the progress of your delivery.
Every order shipped will have a consignment number that can be tracked and will require a signature for delivery. Where authorisation is given during the ordering process for parcels to be left without signature the risk lies with the customer. In this instance Father Christmas will accept verification from the delivery company that the parcel was successfully delivered and bears no further responsibilty for missing deliveries.
Before signing for your delivery please check that the number of cartons delivered match the number on the consignment note and are not damaged in any way. If there are any concerns make note of these on the consignment note before signing for the stock and have the delivery driver acknowledge this on the consignment note. If you do not note any discrepancies on the consignment note you are confirming that the order is complete and in satisfactory condition. If there are any concerns regarding the delivery of your order please email us as soon as possible.
As delivery requires a signature we recommend that the address used for delivery be one where you will be present for the majority of your day. If no one is present to accept the delivery (and no prior authorisation to leave unattended parcel) a card will be left for you to contact the courier to make alternate delivery arrangements.
Whilst every effort is made to supply you with the correct goods, occasionally we may accidentally supply an incorrect product to you. If this occurs please notify us via e-mail (email@example.com) or phone 1300 455 298 within 24 hours to arrange return of incorrect product and despatch of appropriate goods.
Products Damaged in Transit
Every care is taken in packaging your products for a safe delivery. Occasionally some products may be damaged in transit. If this occurs please contact us via e-mail (firstname.lastname@example.org) or phone 1300 455 298 to arrange return of damaged goods and replacement product.
Lost in Transit
If your order fails to arrive within 7 days of despatch please contact us immediately so that we can trace your order. If the order cannot be located within 7 days of your notification we will replace the goods immediately. Where goods are no longer available you may be offered a refund or credit note for the cost of the goods.